They are not helpful and they take advantage. I would suggest that everybody think twice about trusting this company. Yesterday I got a notification about updating my payment information which again should not even be asking me because my account MY ACCOUNT IS NOT ACTIVE!!!!! I changed all my banking information with my bank… I even got a brand new card with a totally different number…Fetch still took out another payment today, which has made it impossible for me to pay bills… my bank is now doing a fraud investigation…. The company even reassured me that the payment would not be taken out and they put a stop payment immediately on my file ……Unacceptable ….today this company took out another payment, and my account is not even active with them from DECEMBER 12 2022!!!!!!! … I’ve had to make claims with my bank to receive my money back because this company just tells me every time I call them they have no additional information… they don’t know what’s going on, but they know how to take my money out without my permission…. And how convenient is it that they tell me to call back every Friday and they’re close for the weekend ….
I stopped using their insurance December 12, 2022… I’ve been in contact with the company numerous times an have not given me any detail of what’s going on and why they’re still payments being processed… anybody that works there just tells me that they have no additional information….
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